The following is the letter I sent to Karl regarding his book. This is without question a must read for anyone implementing or considering the Managed Services model.
I wanted to pass on a quick note regarding your book “Service Agreements for SMB Consultants.”
I received this book as a prize during Amy Luby’s SMB road show in Cincinnati. At first I didn’t appreciate the value of what I had won.
Not being a “computer geek T-Shirt” kind of guy, I was happy to have won something else. Even though I was not familiar with your writing, I thought it was certainly worth checking out for free.
All I can say is “WOW!” I am blown away at how you were able to take a book about contracts (not an exciting topic by any stretch of the imagination) not only readable, but even somewhat enjoyable. Not only that, I was able to take your contracts and make relatively minor modifications and get them through the lawyer with very little change (another amazing task as most lawyers like to justify their worth by making a final copy look nothing like the original).
We have jumped head first into the Managed Services realm of IT. Since going live two months ago [July 2006] we are generating a lot of interest in this arena within our professional circle here in the Cincinnati area. It’s a great concept (as proactive concepts always are) and it’s a real win-win situation for us and our customers.
Your book was certainly an invaluable asset as we were researching and trying to figure out how to swim in these murky waters. I should also add that Amy Luby and her team were also a great inspiration for us. We had stumbled upon a loose version of this concept about a year ago and were struggling with a way to formalize it and make it work. Between your book and Amy’s experiences we were able to come up with a solid foundation to tie all the loose pieces together.
So, to sum it all up…thanks! I look forward to reading more of your work in the near future.
– Mark R. Haake
A lot more than sample service agreements
Everyone knows it – spoken agreements aren’t worth the paper they’re written on. The SMB Consultant is facing changes we never imagined a few years ago. Managed services are everywhere. Franchised tech support is everywhere.
And big corporations are trying to compete in the SMB Space. Whether you like it or not, you need to make some changes in order to meet the challenges of the next few years. Service agreements literally define your business. If you’re not using them, you need to start today.
If you are using them, great! Just make sure that they truly represent who you are and how you want to define your business.
Whether you sell your services hourly, in blocks of time, or with a Managed Services plan, you need a good service agreement. You need this book! As with his other books, Karl gives you more than just the forms. This book includes best practices and lots of great information to help you run your business more prosperously! A download with the critical forms and agreements is included!
THIS BOOK IS TO IMPROVE YOUR BUSINESS
Don't just take our word for it..
TABLE OF CONTENTS
Service Agreements for SMB Consultants
A Quick-Start Guide to Managed Services
- Define Yourself
- Define Client Relationships
3. The Service Agreement Construction Kit: Understand the Parts
4. Boilerplate: A Sample Credit Agreement for Clients Without a Service Agreement
5. A Sample Service Agreement for Hourly Services
6. Flat Fee or managed Services Parts and Sample Agreement
7. Sample Managed Services Agreement
8. Getting Help
9. Managing Your Service Agreements
- About the Author
- Keeping up with Karl
TAKE THE CLASS
Service Agreements for SMB Constultants
Based on the best-selling book Service Agreements for SMB Consultants, this course covers everything you need to know about developing your service agreements. And the book subtitle is important, too: A Quick Start Guide to Managed Services.
Free “Service Agreements” E-Book included
Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of more than 20 books, most of which are also available as audio books.
He is the host of the SMB Community Podcast and maintains four blogs, including Small Biz Thoughts and Relax Focus Succeed. Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA.
He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.
Karl has been a featured speaker at conferences and seminars over the last ten years. He is a Microsoft Certified Systems Engineer with a Bachelor’s Degree from Gonzaga University and a Master’s Degree from The University of Michigan. He is also a Microsoft Small Business Specialist, and is an original member of Microsoft’s Small Business Specialist Advisory Panel.
Looking for the associated downloads?
Register your book and they’ll be sent to you as soon as your request is processed.